Referrals
Referral Process
We take great pride in making our referral process as seamless and straightforward as possible for all parties involved. Whether you’re a client or an agency, we want to ensure that the experience of referring someone to our services is efficient, clear, and transparent.
How It Works
Our referral process has been designed with ease and simplicity in mind. To refer a potential client, you can easily contact us via phone or email. We believe in keeping things direct and personal, so you can get in touch with us whenever you’re ready to make a referral. Our team is always here to assist, ensuring that the process runs smoothly for you.
Once you reach out, we will ask the referring agency or client to complete two important forms: a Risk Assessment Form and a Referral Form. These forms are essential in helping us gather the necessary information about the individual being referred and assessing whether they are a good fit for our services. The Risk Assessment Form helps us evaluate any potential risks or concerns, while the Referral Form provides details about the client’s background and requirements.
What Happens After Submission?
Once we receive both forms, a member of our experienced team will promptly review the information provided. This initial assessment allows us to determine the best course of action. Based on the details you have supplied, we will make a decision on whether to proceed with a Pre-Assessment.
The pre-assessment is a further evaluation step where we dive deeper into the individual’s circumstances to ensure that we can provide the most appropriate support. If we determine that we cannot accept the application at this stage, we will communicate our decision and explain why the referral was not successful. We want to make sure you and your referral understand our decision and the reasons behind it.
Timely Response
We understand the importance of timely communication, especially when it comes to referrals. That’s why we aim to respond to all referral applications within 48 to 72 hours. Whether we are moving forward with a pre-assessment or need to decline a referral, we ensure that you receive a clear and prompt response. Our team is committed to providing you with feedback as quickly as possible, so you don’t have to wait in uncertainty.
Why Choose Our Referral Process?
Our referral process is designed to be as smooth and hassle-free as possible, offering a clear pathway from initial contact to a final decision. By working closely with referring agents or clients, we ensure that the individuals we accept for our services are a good match for our offerings, minimizing the chances of complications down the line.
We are dedicated to maintaining open communication throughout the entire process, keeping you informed at every stage. Whether you’re referring someone for the first time or have worked with us before, our team is always available to help guide you through the process.
We believe that our efficient and responsive referral system helps to foster trust and collaboration between us, our clients, and referring agents. We strive to make sure that all referrals are treated with care, professionalism, and respect.
Get in Touch
Ready to make a referral? It’s simple! Just reach out to us via phone or email, and we’ll take it from there. We look forward to working with you and assisting those you refer to us. If you have any questions or need more information about our referral process, don’t hesitate to get in touch with our team. We’re always here to help!
Our Mission is to empower people and therefore everything we do is person-led.
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